General

These general conditions of sales are binding if no other conditions have been declared as applicable in the offer or the confirmation of shoc.
Customer orders are binding only if shoc has confirmed them in writing.
These general conditions of sales are valid from January 1st 2005

Prices

The list prices are net and exclude VAT, shipping and packing costs, unless otherwise arranged. shoc reserves the right to change the prices. All special offers are subject to alteration without notice. The supplier reserves the right to accept or refuse an order.

Delivery Time

The delivery time is specified in the confirmation of order/contract. The delivery time may be extended due to unforeseen circumstances such as acts of God (epidemic, earthquake, etc), war, as well as delivery delays from our suppliers.

Dispatch

The method of dispatch may be selected by the customer.
Without any shipping instructions from the customer, we reserve us the right to arrange the dispatch by any forwarder or courier of our choice.
Any complaints regarding damage, delays or loss must be forwarded to shoc in written form within 48h from the receipt of the goods.

Return of goods

The return of defect goods requires written approval of shoc before the dispatch. The charges for the shipping the items to shoc must be paid by the customer.

Payments

Customer order can only be accepted against advance payment by bank, post, Letter of Credit or check. Credit cards are not accepted (to expensive and risky).
For Letter of credit payments, we charge a general administration fee of a minimum of CHF 500.00.

Cancellation

Cancellations of orders must be made in writing and have to be confirmed by shoc. Any additional administrative costs already incurred by shoc, must be paid by the customer.

Reservation of ownership

The delivered goods remain the property of shoc until the invoice is fully paid.

Legal domicile

Legal domicile is Embrach. The buyer declares that for any legal claim against shoc, he waivers his legal domicile, and hereby accepts the legal domicile of Embrach. All contracts are based on Swiss law.

Liability for defects and compensation

Hidden defects must immediately, on appearance, be notified in writing otherwise the goods will be taken as accepted. shoc  will guarantee faultless goods but not consultation on their technical use. In the case of a legitimate defect notification, shoc is entitled to :

• decide whether to deliver a replacement on return on the defect goods
• reimburse the amount of the purchase price and terminate the contract
• reimburse the reduced value of the goods according to the sales contract

Claims by the buyer expire in every case where they are not legally established within 30 days of the goods‘ delivery.
Compensatory claims against shoc are not permissible unless negligence on their part can be proved by the buyer.

Warranty

Despite careful testing of our software and equipment, component or functional failures may occur. shoc grants you a warranty for a period of 24 months from date of delivery.
No liability is taken for any other claims which may arise due to consequential damage arising from the use of our products.
Damage resulting from non-authorized modifications to this equipment by third parties is hereby disclaimed. Shipping costs for equipment returned to shoc will be paid by the customer.

Obligation

The products of shoc are sold on the basis of technical specifications valid at the time of sale. shoc has no obligations to upgrade or modify equipment already sold.

Copyright

The software is the intellectual property of shoc or the intellectual property of our supplier. The and protected by international copyright law.
Any copying of the software is prohibited without the express and prior consent in writing of shoc and punishable by law. In addition all warranty claims will become void.

Liability

Information contained on this publication may be changed at any time without prior notice. Despite careful preparation, this publication may contain  errors or omissions and shoc is not liable for any resulting losses or damages.

Local laws and regulations

Information contained on this publication may be changed at any time without prior notice. Despite careful preparation, this publication may contain errors or omissions and shoc is not liable for any resulting losses or damages.